What this helps you do
Work through the most common reasons a client's booking experience doesn't match what you expect — wrong availability, double bookings, or a service that isn't showing up.
Before you start
Identify which layer the problem is actually in: your business's operating hours, an individual provider's schedule, blocked time, or your service list — most "booking bugs" turn out to be one of these, not a real system fault.
Steps
Step 1: Availability looks wrong
Check your business's operating hours first, then the specific provider's individual schedule. A provider's availability can only be a subset of your business hours, never wider — if a provider "should" be available outside business hours, that's the business hours setting, not a provider bug.
Step 2: A slot is double-booked
Confirm whether the second booking landed in genuinely overlapping time, or just close to another appointment. If it's genuinely overlapping, check whether blocked time or a manual booking bypassed the normal availability check.
Step 3: Blocked time isn't preventing bookings
Confirm the blocked time was actually saved against the right provider and the right date — a block that didn't save correctly will silently allow bookings into that slot.
Step 4: A service isn't showing up on the booking page
Check that the service is active and has valid pricing — an incomplete service (missing duration or price) may not render as bookable.
Step 5: A booking policy (deposit, cancellation) isn't applying
Confirm the policy is actually configured and saved, not just reviewed — see Configure your booking flow, services, and availability rules.
Step 6: Still stuck
Contact Bloomber support with the specific symptom, the provider and date involved, and what you expected to see instead.
What success looks like
- Availability reflects your real business hours and each provider's real schedule.
- Blocked time reliably prevents new bookings.
- Every active service appears correctly on your booking page with the right price.
Common problems
- This keeps happening with the same provider — Check whether that specific provider's schedule was set up correctly, rather than assuming it's a business-wide issue.
- I've checked hours, schedules, and blocked time and it's still wrong — Contact Bloomber support with specifics rather than continuing to guess at the cause.