What this helps you do
Understand what the Apple Wallet or Google Wallet pass on a client's receipt actually shows and how it updates, so you can answer client questions or decide whether to turn it off in Settings → Receipts & TX.
Where clients see it
- After a payment, the client's receipt page shows a "Save to Your Phone" section offering to save the receipt as a wallet pass.
- Bloomber shows the right button for the client's device automatically — Add to Apple Wallet on an iPhone in Safari, Add to Google Wallet on Android, and both on desktop.
- This section only appears if the corresponding toggle — Apple Wallet passes and/or Google Wallet passes — is on. Both are on by default. See Configure receipt delivery, wallet passes, and follow-ups to change that.
What the pass shows
- Your business name, along with the service and team member from that visit.
- The visit date, and — depending on your brand theme — either a receipt-style total or a "WHEN / SERVICE / PRO / WHERE" reservation-style layout.
- For clients enrolled in loyalty: their current points or tier, plus any active streak, challenge, or reward voucher.
- On the back of the card: a link to the full receipt, a "book your next visit" link, and a QR/barcode.
- Your business's address and phone number.
- If your business has location alerts turned on, clients also get a notification when they're near your address with the pass ready to show.
Colors and layout follow whichever brand theme your business is using — the pass isn't styled separately from the rest of your receipt.
How it updates
- The pass isn't a one-time snapshot. It refreshes quietly (no notification) the next time that client checks in and pays for a visit, so their latest service and loyalty balance stay current.
- Reaching a new loyalty tier also refreshes the pass, this time with a notification.
- Occasional rebooking or win-back messages — if you have those follow-ups turned on — can update the pass with a short note as well.
- Rescheduling a future appointment does not, by itself, refresh an existing pass.
Common problems
- A client says they don't see the Add to Wallet button — First confirm the matching toggle (Apple or Google) is on in Settings → Receipts & TX. If it's already on, this is almost always a device mismatch: Apple Wallet only shows on an iPhone in Safari, and Google Wallet only shows on Android. Ask the client to open their receipt link on their own phone.
- The pass looks out of date after a new appointment — The pass only refreshes once that visit is checked in and paid for — it isn't tied to rescheduling a future appointment, and the update itself doesn't send a notification.
- A client wants a wallet pass without getting a full receipt — Wallet passes are an optional add-on offered alongside the receipt page, email, or SMS — not a replacement for any of them.