What this helps you do
Open the actual receipt for a completed payment, and know where providers and owners can each check receipt activity inside Bloomber.
Before you start
- To open one specific receipt, you need its link (from the client's confirmation email or text) or its short code.
- To see your own past receipts inside the app, you need client access — your business owner grants this permission.
- To see receipt performance across the whole business, you need analytics permissions, which owners have by default.
Steps
Step 1: Open the receipt link
Every completed payment sends the client a receipt automatically, by email, by text, or both, depending on what your business has turned on. The receipt itself lives at a link on your business's site. Opening that link is how anyone — client, provider, or owner — sees the actual receipt, not just a summary of it.
Step 2: Read the receipt
The receipt shows the service and team member, the appointment date and time, a line-by-line breakdown (service total, any deposit applied, tip, processing fee, and the total charged), and the payment method used. If your team attached a photo of the finished work, it shows there too.
Below that, depending on what your business has turned on, the receipt can offer: saving it to Apple Wallet or Google Wallet, booking the next visit, and leaving a review. See Apple Wallet and Google Wallet passes on client receipts for what the wallet pass specifically shows.
Step 3: Check your own receipts as a provider
If you have client access, go to Receipts in your team navigation. You'll see every receipt tied to your own appointments — client name, service, amount, tip, whether the client added it to a wallet, and the receipt's short code — filterable by the last 7, 30, or 60 days, in a list or timeline view.
Step 4: Check receipt performance as an owner
If you're an owner, go to Analytics, then Receipts. This shows business-wide receipt performance for the period you pick: how many receipts went out, what share were opened online, how many led to a rebooking or a review, and wallet-pass adoption — plus your top rebooking sources and results from any smart follow-ups you have turned on. This is aggregate performance, not a list of individual receipts — to open one specific receipt, use its link (Step 1).
What success looks like
- The receipt opens and shows the correct service, totals, and payment method for that visit.
- As a provider, your own receipt history shows up correctly in Receipts, filtered to the period you chose.
- As an owner, Analytics → Receipts reflects updated numbers for the period you select.
Common problems
- The receipt link says "Receipt Not Found" — This usually means the link was cut off or altered when it was copied or forwarded. Ask the client to open the original message directly instead of a forwarded or retyped version.
- The receipt link says it's expired — Receipt links stay open for 90 days after payment. After that, the client sees an expired message with the business's phone number and a link back to their visit history — there's no way to reopen the original receipt page itself after it expires.
- I don't see Receipts in my team navigation — This requires client access. Ask your business owner to grant it for your account.
- I need to look up a specific client's receipt but don't have the link — There's currently no way to search for one client's receipt by name across the business. Receipts (for providers) and Analytics → Receipts (for owners) are the two in-app views, and neither lets you open one specific receipt without its link or short code.