What this helps you do
Handle real checkout day to day — online card payments, deposits, refunds, and taking payment in person with a card reader.
Before you start
- Stripe is fully connected. See Connect Stripe and enable business payments.
- You know whether your business needs an in-person card reader, or whether you only take online payments.
Steps
Step 1: Understand how online payments work
Clients pay by card (Apple Pay and Google Pay are supported) directly through Bloomber. Their card statement shows your business's name, not "Bloomber." Payouts land in your connected bank account on Stripe's payout schedule.
Step 2: Collect a deposit
If your booking policies require a deposit, it's collected automatically at booking time — you don't need to invoice separately.
Step 3: Issue a refund
Open the relevant booking and issue a full or partial refund. It returns to the client's original payment method.
Step 4: Order a card reader
If you take payments in person, order a card reader from your payment settings. Bloomber supports Bluetooth (tap/chip/swipe) and countertop (tap/chip/swipe) readers; a new reader ships within a few business days.
Step 5: Pair your card reader
Charge the reader fully, then pair it from your payment settings. Once paired, it's ready to take in-person payments alongside your online checkout.
Step 6: Manage disputes
If a client disputes a charge with their bank, that shows up as a dispute you'll need to respond to with booking records and any notes on file.
What success looks like
- Online payments, deposits, and refunds all process without manual workarounds.
- Your card reader (if you use one) pairs reliably and takes payment in person.
- Disputes get resolved with the right evidence attached, not left unanswered.
Common problems
- A refund isn't showing up for the client — Refunds return to the original payment method and can take a few business days to appear on the client's statement — this is normal, not a sign something's broken.
- My card reader won't pair — Confirm it's fully charged first; most pairing failures are a low-battery reader, not a connection problem. See Troubleshoot payment failures, payout confusion, and card-reader issues if it still won't pair.
- A deposit wasn't collected when I expected one — Check your booking policies — deposits only collect automatically when your policy is actually configured to require one.