What this helps you do
Work through the most common payment problems business owners run into — a stuck Stripe connection, a payout that hasn't arrived, or a card reader that won't pair.
Before you start
Know which specific symptom you're seeing — "Stripe won't connect," "a payout is missing," and "my card reader won't pair" have different causes and different fixes.
Steps
Step 1: Stripe connection stuck or incomplete
Go back into Payment settings and re-open the Stripe connection flow — it resumes where you left off rather than starting over. A connection that shows "pending" usually means one of Stripe's own verification steps (business details, bank account) wasn't finished.
Step 2: A payout hasn't arrived
Check your payout schedule in Payment settings first — daily and weekly schedules have different timing, and a payout that "hasn't arrived" is often just not due yet. If a payout is genuinely overdue against your schedule, that's worth escalating.
Step 3: A charge failed at checkout
A failed charge is almost always the client's card being declined by their bank, not a Bloomber or Stripe outage. Ask the client to try a different card or payment method.
Step 4: A refund isn't processing
Confirm the refund was actually issued from the booking (not just previewed), and note that refunds can take a few business days to appear on the client's statement — that delay is normal.
Step 5: A card reader won't pair
Charge the reader fully before troubleshooting further — a low battery is the most common cause of a pairing failure. If it still won't pair once charged, try re-pairing from Payment settings.
Step 6: Still stuck
If none of the above resolves it, contact Bloomber support with the specific symptom, your business name, and (for a payment issue) the booking or payout in question.
What success looks like
- Your Stripe connection shows fully connected, not pending.
- Payouts arrive on schedule.
- Your card reader pairs reliably and takes payment without repeated failures.
Common problems
- I've tried everything above and it's still broken — Contact Bloomber support directly rather than continuing to retry the same step.
- I'm not sure if this is a Stripe issue or a Bloomber issue — Most payment plumbing runs through Stripe directly; if the issue is specifically about connecting or reconnecting your account, start with Connect Stripe and enable business payments.