What this helps you do
Handle a client who's running late or doesn't show, without losing the rest of your day.
Before you start
- Know your business's grace period — the window Bloomber tracks before a booking can be marked a no-show. Your business configures this, not you.
Steps
Step 1: A client is running late
Message the client through Bloomber to check in — they receive it directly.
Step 2: The grace period passes without them arriving
Once your business's grace period elapses, mark the appointment a no-show from the booking.
Step 3: Understand the no-show fee, if your business has one
If your business has a no-show fee configured, it charges automatically once you mark the booking a no-show — you don't need to invoice separately.
Step 4: Free up the slot
Marking a no-show opens the slot back up for the next booking.
What success looks like
- Late clients get a heads-up message instead of silence.
- No-shows are marked promptly, so any fee applies and your slot frees up.
Common problems
- A client showed up right after I marked them a no-show — Handle it directly with the client — you can still take them if your schedule allows.
- The no-show fee didn't charge — Confirm your business actually has a no-show fee configured — it only charges automatically when that's set up.
- I'm not sure what my business's grace period is — Check with your business directly — it's a business-level setting, not something you control per-appointment.