What this helps you do
Work through the most common reasons an in-session payment doesn't go smoothly.
Before you start
Identify the specific symptom — a reader that won't connect, a charge that failed, or a missing receipt each have different causes.
Steps
Step 1: The card reader won't connect
Charge it fully before troubleshooting further — a low battery is the most common cause of a connection failure.
Step 2: The charge failed
A failed charge is almost always the client's card being declined by their bank, not a reader problem. Ask the client to try a different card.
Step 3: No receipt sent
Confirm the charge actually completed rather than just showing as pending — a receipt only sends once payment is confirmed.
Step 4: The reader pairs but won't take a specific card type
Confirm the client is using tap, chip, or swipe as supported by your reader — not every reader supports every method.
Step 5: Still stuck
Contact Bloomber support with the specific symptom and the booking involved.
What success looks like
- Your card reader connects reliably.
- Charges complete and receipts send automatically without manual follow-up.
Common problems
- This keeps happening with the same reader — The reader itself may need replacing — contact Bloomber support with the pattern you're seeing.
- I'm not sure if this is a Stripe issue or a Bloomber issue — Start with Connect Stripe to receive payouts if the issue is specifically about your account connection rather than an in-person charge.