What this helps you do
Take payment from a client in person, right after their appointment.
Before you start
- Your business's card reader is charged and connected.
- The Bloomber app is open.
Steps
Step 1: Select the booking
Open the client's booking from My Day or My Book.
Step 2: Start the charge
Tap Collect [amount] by card on the booking.
Step 3: Present the reader
Hand the card reader to your client.
Step 4: Client pays
The client taps, inserts, or swipes their card.
Step 5: Confirm payment
Once confirmed, a receipt sends automatically — you don't need to send one manually.
What success looks like
- The charge completes and the client's receipt sends automatically.
- You didn't need any manual follow-up to close out the payment.
Common problems
- The reader won't connect — Charge it fully before troubleshooting further — a low battery is the most common cause. See Troubleshoot card-reader and payment issues for providers.
- The charge failed — This is almost always the client's card being declined by their bank, not a reader problem. Ask them to try a different card.
- No receipt went out — Confirm the charge actually completed rather than just showing as pending — a receipt only sends once payment is confirmed.