What this helps you do
Turn on the automatic reminders Bloomber sends clients ahead of their appointment, and customize the message text to fit your business.
Before you start
- Reminder settings are owner-only.
- The 1-hour text reminder only goes out once your business has SMS/texting set up and approved. If texting isn't approved yet, that reminder is skipped for the appointment rather than held or retried.
Steps
Step 1: Open reminder settings
Go to Settings → Policies, then select the What gets sent, when leaf. This opens the messaging settings page.
Step 2: Turn reminders on or off
Under Reminder settings, turn on or off:
- Send client reminder 24 hours before — an email sent roughly a day ahead of the appointment. On by default.
- Send client reminder 1 hour before (SMS) — a text sent roughly an hour ahead. Off by default.
Reminders only go out for appointments that are still pending or confirmed — a cancelled booking never gets one.
Step 3: Customize the message text (optional)
In the Templates card above, switch to the Email tab to edit the "24-hour reminder" template, or the SMS tab to edit the "1-hour reminder" template. Select Edit to change the wording, or Reset to restore the default text.
Step 4: Save
Select Save preferences.
What success looks like
- Clients with an upcoming booking receive the reminder(s) you turned on, using your wording if you customized it.
- Turning a reminder off stops it going forward — it won't fire for a booking that hasn't already reached that reminder's send window.
- Reminders don't draw down your Bloomber Credits balance — both the 24-hour email and the 1-hour text are free, unmetered sends on every plan.
Common problems
- My 1-hour text reminder isn't sending — Check three things: the toggle is on (it's off by default), the client has a phone number on file, and your business's SMS/texting setup is approved and active. If texting isn't approved, the reminder is skipped.
- The 24-hour email reminder isn't sending — Confirm the toggle is on and the client has an email on file. A client who has opted out of email from your business, or who replied STOP to a text, won't receive reminders on that channel either.
- Do reminders cost me anything? — No. Both the 24-hour email and the 1-hour text reminder are treated as free lifecycle notifications — they never draw against your Bloomber Credits balance, regardless of plan.
- A client rescheduled and didn't get a new reminder for the updated time — If that appointment already received its 24-hour or 1-hour reminder before the reschedule, it won't send a second one for the new time. Each reminder only ever fires once per booking.
- Can clients opt out? — Yes. A client can reply STOP to any text message, including a reminder, to opt out of texts from your business immediately. The reminder email includes a "Manage preferences" link for email opt-outs.