What this helps you do
Connect your Google Business Profile so the review-request texts Bloomber already sends point clients straight to Google, and manage every review — reply, publish, or hide — from one Reviews queue.
Before you start
- You're signed in with business-owner access (or as a platform admin). Connecting Google Reviews changes where review requests point for the whole storefront, so it's owner-managed and won't show as an option on a team member's own login.
- Your business already has a Google Business Profile listing (the one that shows up in Google Maps and Search). Bloomber connects to an existing profile — it doesn't create one for you.
Steps
Step 1: Open Integrations
Go to Settings → Integrations and select Google Reviews.
Step 2: Connect your Google account
Select Connect Google and sign in with the Google account that manages your Business Profile. Bloomber only asks for access to manage your business listing, not your personal Google account.
Step 3: Choose which location owns your reviews
Once Google is connected, pick your business from the location list Google returns and select Connect Location. If your business has more than one Google Business Profile listing, only the one you pick here feeds your review requests.
Step 4: Confirm the connection
Back in Integrations, Google Reviews now shows as connected to the location you picked, with a link to preview the exact review page your clients will land on. Use Change location later if you ever need to point it at a different listing.
Step 5: Manage incoming reviews
Open Reviews in the sidebar. Every review Bloomber has on file shows in one queue, along with your average rating and how many reviews are still waiting on a reply. Select Answer it on a review to write a reply in your business's own voice, then Post the reply.
Step 6: Control what's published (optional)
From the same Reviews page, use Hide from site or Publish on site on any individual review to control whether it's visible.
Step 7: Add Yelp too (optional)
Back in Integrations, select Yelp, paste your Yelp business page URL, then select Connect Yelp. Unlike Google, Yelp doesn't need you to sign in — Bloomber just links out to the URL you provide.
What success looks like
- Settings → Integrations shows Google Reviews as connected, with the business location you picked.
- The review-request text Bloomber already sends automatically about 30 minutes after a completed appointment now links straight to that Google review page, instead of asking the client to text back a 1–5 rating.
- Review-request texts don't draw down your Bloomber Credits balance — they're free and automatic on every plan.
- Your Reviews page shows one queue combining every review on file, with a running average rating and a count of how many still need a reply.
- Replies and any publish/hide changes you make save immediately and are reflected the next time that review loads.
Common problems
- I don't see a way to connect Google Reviews — Connecting is owner-managed: only a business-owner or platform-admin login can start it. On a team member's own login, Integrations shows Google Reviews as owner-managed instead, though they can still work reviews tied to their own profile from their own Reviews page.
- Google didn't list my business as a location — Only locations tied to the Google account you signed in with are listed. Make sure you're signing in with the Google account that actually manages your Business Profile, not a personal Google account.
- My review-request texts still ask for a 1–5 reply instead of linking to Google — That's the fallback Bloomber uses whenever Google Reviews isn't connected yet (or the connection was later removed). Reconnect from Settings → Integrations and confirm a location is attached.
- I got an error message after coming back from Google — A few different things can cause this: declining access on Google's side, an expired connection request, or a failed callback. Select Connect Google again to restart the flow — it doesn't create a duplicate connection.
- A client says they never got a review-request text — Review requests need a phone number on file for the client and go out roughly 30 minutes after the appointment is marked complete. They're skipped for a client who's opted out of texts, and Bloomber won't send a second request for an appointment that already has one from the last 7 days.